What should I do if my luggage goes missing after flying into Palma airport on Condor?

In recent years, Palma airport has improved its lost luggage services, but if your bags don’t arrive after a Condor flight, it’s important to act promptly. After landing, make your way to the airline's baggage service desk located in the arrivals hall near the carousels. Having your boarding pass and baggage tags ready will help speed up the process when you report the missing items. Staff will assist you in filling out a Property Irregularity Report (PIR), which officially records the details of your lost baggage and starts the search procedure.

Request a copy of the PIR with a reference number—this will be your key to tracking any updates. Condor generally contacts passengers as soon as their luggage is found and often arranges delivery to your accommodation anywhere on the island. Meanwhile, keep receipts for any essential purchases like toiletries or clothing, as reimbursement may be possible under their policy.

Stay connected with Condor’s customer service via phone or online to get the latest information on your claim. Though waiting can be frustrating, patience is essential, especially since baggage can take some time to appear due to transfers or sorting delays at Palma. If your luggage remains lost beyond a reasonable period, you should inquire about compensation options to cover your belongings. Taking these steps will help reduce stress and improve your chances of a smooth resolution during your trip.