What should I do if my rental car gets stolen on the island?

One quick detail that often goes unnoticed is how important a police report can be, especially if you find yourself without a rental car on the island. Once you realize your vehicle has been taken, contacting the rental company immediately is crucial. Most agencies have a 24-hour window to report such thefts and will provide a dedicated phone line for urgent issues. Be ready to give them clear information about where you last parked—whether it was a Palermo side street or near Cala Llombards—and any suspicious activity you noticed.

Filing a police report follows swiftly, usually at the nearest station, often in Palma if you’re staying in the capital, or closer to where the theft occurred. The police will need the car’s registration, make, and model, so keeping your rental documents handy is important. This report is indispensable for the rental company to begin their investigation and process the claim.

If you purchased extra insurance through the rental firm or have coverage that extends to rentals—like through your credit card or personal policy—contact those providers without delay. Each will have its own procedure, but all will require the police report and rental contract. Depending on the agreement, you might be liable for a certain deductible or possibly more if the car isn’t recovered. Keeping all paperwork in order—emails, receipts, and reports—helps avoid delays.

Though it can feel overwhelming, especially when navigating stunning but sometimes narrow streets like the Ma-13 in the Tramuntana, following these steps will guide you through the process with as little stress as possible. At least you’ll have more time afterward to enjoy local treats such as sobrassada or a glass of Binissalem wine once things are settled.