What should I do if my baggage is lost or delayed on a flight arriving to Palma or Mallorca airport?

If your luggage doesn’t arrive as expected when landing at Palma de Mallorca Airport, the best first step is to stay calm and head to the airline’s baggage service desk directly in the arrivals hall. Whether you flew with Condor, Sundair, or another carrier, their staff will help you file a Property Irregularity Report (PIR). Have your baggage claim tag and flight documents ready, as these are essential for tracking your suitcases across the airport’s storage facilities or onward transport.

After reporting, you’ll be given a reference number to follow your case. Many airlines operating on the island have clear compensation policies for delayed bags, allowing you to claim reimbursements for urgent purchases such as toiletries or clothes while waiting. Be sure to keep receipts, as these are necessary for reimbursement.

While the island’s airport is efficient, baggage delays can sometimes last beyond a day or two. Track updates on your airline’s website or app, and if delays persist, escalate the claim through their customer service channels. Typically, bags are delivered promptly to your accommodation anywhere from Palma’s city center to more remote areas like Sóller or Alcúdia. Patience and clear documentation will help reunite you with your luggage smoothly.